Latest Reviews and Testimonials
105 Reviews Found | Showing Page 1 of 9
A breath of fresh air.
A breath of fresh air in the used car world. Straightforward conversation! Questions and queries answered on the phone before travelling to look at the car; Steve was proactive to make sure the car was ready should I purchase and want to drive it away on the day. No pressure when looking round the car, I was left to it. Steve was highly professional and helpful. Decent length test drive too. Due to the near 6 hour round trip to view the car, the one small problem with wiper jets that I found (not bad for a 6 year old car!) was acknowledged and we agreed that I take the car on the basis that Finsley Gate would cover the cost of my local garage to diagnose and repair it (I viewed on a Sunday). This indeed happened without any problem and my local garage was paid immediately upon invoice. Thank you! I am thrilled with my (to me) new Audi Q2. I drove away with confidence that it was serviced fully, including the brake fluid change and haldex service that was due, so not just a quick oil and filter change to tick a box. New brakes and disks had been fitted along with front tyres. Really appreciate the care and professionalism delivered by Steve. The RAC multipoint check and warranty gives me peace of mind too! Thank you for a straightforward and pleasant experience - customer service is clearly paramount to Finsley Gate Car Sales. Loving my new car very much!!
Charlotte
Perfect experience.
Perfect experience here, Steve was spot on from start to finish . Car is immaculate for my niece she is very happy . Everything explained no bs . A very good experience
Anthony A
Excellent Service
Bought a BMW X2 from Steve @ Finsleygate car sales and from viewing through to purchase was an excellent experience and Steve was very helpful and friendly and professional, great car and a great service.
Steve Bickerton
Very good communication.
I recently bought a Mercedes C Class from Finsley Gate. I live a little far away so they arranged for the car to be transported to my home and everything done via whatsapp/email.
I asked that everything be in order and looked over diligently as it was too far to return if there was any major issues. I was happy when the car arrived as it was spotless and had a full service and MOT but there were a couple of small issues .
However, good customer service becomes apart not when everything is hunky dory but when there is a problem. I told Finsley of the issues which were acknowledged straight away. I personally took the time to have them put right locally and sent the invoices to Finsley and they refunded me the amount. All through the process there was excellent and timely communication.
Therefore I can say that I am happy with my car purchase, the process and communication with Finsley and would recommend
Genuinely happy
I travelled down from Perth to pickup a car after seeing it online. I am genuinely happy with the purchase. The car is extremely clean and well looked after. No regrets and would certainly buy from here again.
Martin
Since speaking to Steve since last week
Since speaking to Steve since last week,i've found him very helpful and friendly and today I did a 4 hour round trip to pick my car up from him and the journey was worth while, I love my new car but when I do decide to get another one again Steve will be my first point of car
Sharon Preen
Steve was fantastic
Bought an X5, Steve was fantastic - friendly helpful and efficient. Pleasure to deal with.
Mohammed Asif
The best i've found.
I visited a few dealerships over the last few weeks and was looking for a car that was good value and was well presented. I saw a couple available at Finsley Gate and I was treated with respect and given time. There was absolutely zero pressure to make any decisions. I was given good background info on the cars and given plenty of time to look inside them until I decided to take one out for a test drive. The test drive was great and I’m a happy owner of my new Ford! All the cars are prepared to a high standard and showroom condition. They really care about getting the cars in good condition for sale. A good, honest couple of chaps running the car lot and I feel confident if I have any issues they will be resolved. They will be my first port of call for mine and my parter’s next cars. Thanks to you both
M Edwards
The best car buying experience
Thank you Steve for such a friendly, relaxed and smooth car buying experience. Highly recommend FinsleyGateCarSales! Absolutely love my new car, thank you again!
Tracey Lowe
Relaxed experience
Just bought a rare spec V90 Volvo which was as advertised all the spec listed was there and all working. I bought it with 3 years warranty for a piece of mind ( hopefully don’t need to use it). The service was quick and fast, I have been driving the car for two weeks now and running great. I was allowed to look around the car and go through all its features at leisure without any rushing and wasn’t pressured for the sale. Baz
Baz
Well what can i say..
Well what can i say, from beginning to end Steve was pleasant, made you feel at ease, very easy to talk to and he explained things in a way you understood everything, this is my third car bought from Finsley gate car sales over the years and i would highly recommend them to anyone
Deborah Cuerden
Jaguar XE from Steve
Steve was amazing and super helpful, explained everything in depth for someone who is nervous with these sorts of things. Steve honoured his price just from photos which I know is hard to do. I then part exchanged my car and Steve will be settling finance left over. I went for a Jaguar X-E which is faultless and drives spot on definitely recommend this garage/dealer and would definitely buy a car in future from Finsley gate car sales Thankyou guys :)
Ryan
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